Terms & Conditions

General Information
Miller Rayner is a trading brand since 1818 and is UK based. We reserve the right, for reasons of continuous improvement, to make changes to the items shown on the internet or in our catalogue. In order for us to update and improve our range, we reserve the right to update styles at any time. We do our best to limit variations in colour but owing to technical constraints there may be appreciable differences in colour between our products and the images of them in our catalogue or on our website. There may also be appreciable variations in colour between different batches of the same products. We make every effort to ensure that the descriptions of items are accurate, but in the event of an error being made, this will be notified to you at the time of ordering. All images remain the copyright of Miller Rayner Ltd or their suppliers, permission must be sort prior to use.

Delivery and Carriage
At our discretion we may deliver the goods in reasonable instalments. You must pay our delivery charges in addition to the quoted price. Carriage costs are based on UK delivery only. For non-UK orders you will be notified of carriage costs before despatch. We will require by e-mail your acceptance of the quoted carriage costs. Any import/ customs duties are not the liability of Miller Rayner Ltd. You must notify us in writing of any claim for non-delivery or late delivery of or damage to the goods in transit within 7 days from the date of invoice. Failure to do so will result in the goods not being replaced or refunded.

Time Estimates
Subject to availability, we aim to despatch goods within 5-7 working days of order and delivery by our chosen carrier but this is only an estimate and time is not of the essence. The risk in the goods passes to you when the goods are delivered to you or to your designated recipient.

The price of the goods will be at the current price on the date of despatch. All prices include delivery charges and VAT in the UK. The prices in the catalogue may vary from the prices offered for our goods through our website. Current prices will be communicated by telephone on enquiry. You must pay our reasonable extra charges in respect of (a) any special arrangements made at your request in order to expedite delivery; (b) any costs, expenses and liabilities we may incur because you have given inadequate or inaccurate instructions.

We accept payment for goods by credit card at the time of purchase. We retain ownership of the goods until the price of them has been paid in full.

Force Majeure
If we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist, any agreed date or period for delivery is to be regarded as extended accordingly.

Returns Policy
You may return unused goods for full credit to Miller Rayner up to 14 days after delivery, so long as they are not made to order, tabbed or personalised in any way, have not been worn, or altered in any way, are still in the original packaging and otherwise fit to be returned to stock. We will not provide any refunds or credit for non-defective goods more than 30 days after the date of delivery. We reserve the right to charge you a re-stocking charge to cover our reasonable costs for dealing with and restocking any goods returned after the 30 day period. Where faulty goods are returned to us for replacement, we reserve the right to credit or refund their price instead of replacing them. Any items ordered incorrectly from Miller Rayner will not have the return or replacement carriage paid if an exchange or refund is required. These costs remain the responsibility of the customer. When returning incorrectly sent items received from Miller Rayner, you must retain proof of postage until we supply you with a credit confirming that we have received the returned goods.

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